IN:OMNICHANNEL

THE CROSS-SECTORAL OMNICHANNEL SOLUTION FOR
MANUFACTURERS, RETAILERS AND MAIL ORDER COMPANIES

Offer your customers a 24-hour delivery service, implement various delivery and payment options across all channels and in doing so, convince your customers at the right moment in the

RETAIL AND MAIL ORDER INDUSTRY.

Increase your customer base and your profits by using a centralized real-time platform across all channels for retail and mail order. With this platform, you can gain insight into customer behaviour, you can offer modern sales channels and payment options and pleasantly surprise your customers with customized omnichannel offers and services – something they didn’t even know they wanted and needed.

IN:OMNICHANNEL - Innovationspreis IT 2018

Certificate

BEST OF 2018
IN THE CATEGORY INDUSTRY SOFTWARE

The Initiative Mittelstand (business initiative for medium-sized companies) awarded the INNOVATION PRIZE IT 2018 for particularly innovative IT solutions that make medium-sized companies fit for a successful digital future.

A panel of experts awarded SPH AG and IN:OMNICHANNEL the title “BEST OF 2018” in the category “Industry Software”.

The solution for retail and mail order:

IN:OMNICHANNEL

While retailers face the challenge to keep track of the goods in their stores and to supply re-orders to the right place at the right time without logistics costs going through the roof, mail order companies have to perform entirely different tasks. In order to compete with the big players in the industry, they have to offer their tech-savvy customers a 24-hour delivery service, self-service collection of parcels at a pick-up point and payment via PayPal or credit card. Pure players will have to acquire new customer groups and provide various sales channels to offer and sell their goods. The greatest challenge is to link all sales channels in an efficient and intelligent way, i.e. with individual and personalised customer interactions for each channel. Wholesalers, however, need to score with flexibility, delivery reliability and efficient warehouse and logistics management. It’s all about efficient, flexible and integrated processes and subsequently about customer satisfaction. One industry, three different challenges: one solution.

BE INTELLIGENT. WITH IN:OMNICHANNEL.

Read more in our IN:OMNICHANNEL booklet. Please use our contact form to get the booklet free of charge or arrange a non-binding webinar appointment.

Contact

PROCESS OVERVIEW
IN:OMNICHANNEL

On the surface, business processes for manufacturers, retailers and mail order companies are identical. On closer inspection, however, the requirements are different. Based on many years of experience, we recommend combining high standards with innovation, always bearing in mind the most important asset – your customers.

Material Requirements Planning and Procurement
Marketing
Retail and E-Commerce
Wholesale and Sales
Stock / Dispatch and Distribution
Returns and Complaints

Processes in detail

THE ADVANTAGES TO YOU OF
IN:OMNICHANNEL

Reduce your delivery lead times

IN:OMNICHANNEL guarantees faster order processing by minimizing the time between order acceptance and handover to logistics to less than one minute.

Avoid sales shortfalls

IN:OMNICHANNEL reduces payment defaults due to an automated risk assessment of customers.

Improve Customer Retention

IN:OMNICHANNEL attracts and retains customers through new marketing and sales activities that offer a fascinating shopping experience across all sales channels.

Increase your turnover and attract new customers

IN:OMNICHANNEL achieves a greater market penetration and market reach by connecting marketplaces and sales partners.

Maximize your sales and reduce the number of discount campaigns

IN:OMNICHANNEL optimizes merchandise management and makes goods available where they are needed.

Increase customer satisfaction and harmonize shopping experiences

IN:OMNICHANNEL synchronizes master data, advertising campaigns, inventory and prices across all sales channels.

CONTACT US

Find out how to meet your customers’ needs and requirements, how to react quickly and intelligently to new methods of delivery and payment, how to use analysis to make goods available where you need and sell them, and how to implement a perfect linking of your sales channels. Last but not least, find out how to gain a competitive advantage over the pure players thanks to state-of-the-art and future-oriented concepts and an intelligent omnichannel strategy.